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Terms & Conditions

The following General Terms and Conditions apply to all contracts awarded by Deutsche Post AG and its affiliated companies, hereinafter referred to as “Customer”, for the carriage of goods in domestic and international road transport.

The component parts of the contract, in the order of precedence given below, are :

  • The individual order : If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies. Please reference the privacy policy in your subject line. Roadload Transport Corporation will attempt to respond to all reasonable concerns or inquiries within five business days of receipt,
  • Any supplementary agreements made such as master agreements, written undertakings or service specifications,
  • The General Terms and Conditions for Transport Services (this document),
  • The application of the Contractor’s different standard terms and conditions, in particular of the ADSp (General German Terms and Conditions for Freight Forwarders, Allgemeine Deutsche Spediteurbedingungen) or the VBGL (Standard Terms and Conditions for Haulage and Logistics Operators, Vertragsbedingungen für den Güterkraftverkehrs-, Speditionsund Logistikunternehmer) is excluded. In other respects, the provisions on carrier business (Sections 407 et seq. of the German Commercial Code – HGB) will apply, as will the conditions of the Convention on the Contract for International Carriage of Goods by Road (CMR) for crossborder transport,
  • The Contractor will in particular ensure that the goods are accepted on time within the agreed time window at the loading point, carried and delivered on time, and free from loss and damage, to the recipient at the destination. It will notify the Customer – using the emergency call numbers if informed of such by the Customer – immediately of hindrances to take-over, carriage and delivery and of any delays which become apparent, of deviations from the order issued (such as quantity deviations, damage) and of all other interference with and threats to transport, including when these are the result of an unavoidable event or an Act of God, and will seek the instructions of the former. In the event of an accident, fire or theft, the local police authorities must always be notified.

The Contractor hereby explicitly confirms that these General Terms and Conditions for Transport Services, automatically with order acceptance and without signature, in the version dated July, 01 2018, apply to the current order awarded by RoadLoad Supply Chain Germany & Alps.